Terms of Use

These Terms of Use are entered into by and between you and Leads Group LLC, operating the Biid.app platform ("Company," "we," "us," or "our"). The following terms and conditions, together with any documents they expressly incorporate by reference (collectively, "Terms of Use" or "Terms"), govern your access to and use of https://biid.app and the Biid.app mobile application, including all content, functionality, and services offered on or through them (the "Platform"), whether as a guest or a registered user. "You" includes both Homeowners and Contractors (each as defined herein). If you are a Contractor, these Terms apply to your use of the Platform and the Biid.app Contractor Addendum, incorporated by reference, sets forth additional terms that also govern your use.

THE COMPANY OPERATES SOLELY AS A TECHNOLOGY MARKETPLACE INTERMEDIARY. THE COMPANY DOES NOT PERFORM, SUPERVISE, DIRECT, OR CONTROL ANY CONTRACTING, CONSTRUCTION, OR HOME IMPROVEMENT SERVICES, AND IS NOT A PARTY TO ANY AGREEMENT ENTERED INTO BETWEEN ANY HOMEOWNER AND ANY CONTRACTOR. BY USING THE PLATFORM, YOU ACKNOWLEDGE AND AGREE THAT ALL TRANSACTIONS AND ENGAGEMENTS BETWEEN HOMEOWNERS AND CONTRACTORS ARE SOLELY BETWEEN THE APPLICABLE HOMEOWNER AND CONTRACTOR.

PLEASE READ THESE TERMS CAREFULLY. SECTION 16 CONTAINS A BINDING ARBITRATION PROVISION AND CLASS-ACTION WAIVER THAT AFFECT YOUR LEGAL RIGHTS. BY USING THE PLATFORM YOU AGREE TO RESOLVE DISPUTES THROUGH INDIVIDUAL ARBITRATION RATHER THAN IN COURT, EXCEPT AS SET FORTH IN SECTION 16.

By using the Platform, or by clicking to accept or agree to these Terms when this option is made available to you, you accept and agree to be bound and abide by these Terms and our Privacy Policy, available at https://biid.app/privacy, incorporated herein by reference. If you do not want to agree to these Terms or the Privacy Policy, you must not access or use the Platform.

The Platform is offered and available to users who are 18 years of age or older. By using the Platform, you represent and warrant that you are of legal age to form a binding contract with us and meet all of the foregoing eligibility requirements.

"Company" means Leads Group LLC, operating the Biid.app platform.

"Contractor" means a User who accesses or uses the Platform to submit bids, communicate with Homeowners, or provide contracting, construction, home improvement, repair, or related services.

"Homeowner" means a User who accesses or uses the Platform to submit project information, upload photos, solicit bids, review bids, or communicate with Contractors.

"Platform" means https://biid.app, the Biid.app mobile application, and all related content, functionality, tools, and services offered by the Company.

"User," "you," or "your" means any person or entity that accesses or uses the Platform, including Homeowners and Contractors.

"User Contributions" means any content, information, photos, project descriptions, bids, messages, profile information, ratings, reviews, license information, insurance information, or other materials submitted, posted, uploaded, displayed, transmitted, or otherwise made available through the Platform.

We reserve the right to withdraw or amend the Platform, and any service or material we provide on the Platform, in our sole discretion without notice. We will not be liable if for any reason all or any part of the Platform is unavailable at any time or for any period. From time to time, we may restrict User access, including registered User access, to some parts of the Platform or the entire Platform.

You are responsible for: (a) making all arrangements necessary for you to have access to the Platform; and (b) ensuring that all persons who access the Platform through your account or internet connection are aware of these Terms and comply with them.

To access the Platform or some of the resources it offers, you will be asked to register and provide certain information. It is a condition of your use of the Platform that all information you provide is correct, current, and complete. If you choose, or are provided with, a username, password, or any other piece of information as part of our security procedures, you must treat such information as confidential, and you must not disclose it to any other person or entity. You agree to notify us immediately of any unauthorized access to or use of your username or password or any other breach of security.

In the case of a Homeowner, your permitted use of the Platform includes submitting project photos and descriptions, reviewing bids from Contractors, and communicating with Contractors through the Platform in connection with legitimate home improvement or construction projects. In the case of a Contractor, your permitted use includes submitting bids on projects listed by Homeowners and communicating with Homeowners through the Platform.

We have the right to disable any username, password, or other identifier, whether chosen by you or provided by us, at any time in our sole discretion, including if, in our opinion, you have violated any provision of these Terms. You are responsible for keeping your passwords and access credentials confidential. You will not sell or transfer them to any other person or entity.

Use of the Platform may require or include use of downloadable software, including the Biid.app mobile application. The Company grants you a limited, non-transferable, non-exclusive, non-assignable, revocable license to use such downloadable software solely as part of the Platform and subject to these Terms (including Section 11 (Mobile Application Terms)).

You shall not, directly or indirectly: (i) copy, modify, or create derivative works of the Platform or any software component of the Platform; (ii) rent, lease, lend, sell, license, sublicense, assign, distribute, publish, transfer, or otherwise make available the Platform except as expressly permitted under these Terms; (iii) reverse engineer, disassemble, decompile, decode, adapt, or otherwise attempt to derive or gain access to any software component of the Platform; (iv) remove any proprietary notices from the Platform; or (v) use the Platform in any manner or for any purpose that infringes, misappropriates, or otherwise violates any intellectual property right or other right of any person, or that violates any applicable law, regulation, or rule.

By accessing or using the Platform, you agree to use it only for lawful purposes and in accordance with these Terms. The Company's acceptable use policy is set forth in this Section 3 ("AUP"). You will comply with all applicable laws, rules, and regulations and all guidelines, standards, and requirements that may be posted on https://biid.app from time to time.

General Prohibited Uses. You agree not to use the Platform: (A) in any way that violates any applicable federal, state, local, or international law or regulation, including any laws regarding the export of data or software to or from the United States or any other country; (B) for the purpose of exploiting, harming, or attempting to exploit or harm minors in any way, including by exposing them to inappropriate content, soliciting personally identifiable information from minors, or otherwise; (C) to transmit, or procure the sending of, any advertising or promotional material without the Company's prior written consent, including any "junk mail," "chain letter," "spam," or any other similar unsolicited communication; (D) to impersonate or attempt to impersonate the Company, any Company employee, another User, or any other person or entity, including by using email addresses or usernames associated with any of the foregoing; (E) to engage in any conduct that restricts or inhibits anyone's use or enjoyment of the Platform, or which, as determined by the Company in its sole discretion, may harm the Company or any User of the Platform or expose either to liability; (F) to collect or harvest any personally identifiable information from the Platform, including usernames, email addresses, or contact information of other Users, for any purpose not expressly permitted by these Terms; or (G) to use the Platform for any commercial purpose not expressly permitted by these Terms, including reselling or sublicensing access to the Platform.

Technical Prohibited Uses. You additionally agree not to: (A) use the Platform in any manner that could disable, overburden, damage, or impair the Platform or interfere with any other party's use of the Platform, including their ability to engage in real-time activities through the Platform; (B) use any robot, spider, scraper, crawler, or other automated device, process, or means to access the Platform for any purpose without the Company's prior written consent; (C) use any manual process to monitor or copy any material on the Platform without the Company's prior written consent; (D) use any device, software, or routine that interferes with the proper working of the Platform; (E) introduce any viruses, Trojan horses, worms, logic bombs, ransomware, spyware, adware, or other material that is malicious or technologically harmful; (F) attempt to gain unauthorized access to, interfere with, damage, or disrupt any part of the Platform, the servers on which the Platform is stored, or any server, computer, or database connected to the Platform; (G) attack the Platform via a denial-of-service attack or distributed denial-of-service attack; or (H) otherwise attempt to interfere with the proper working of the Platform.

Platform-Specific Prohibited Uses. In addition to the general and technical prohibitions above: (A) if you are a Homeowner, you shall not: (1) submit false, misleading, or fraudulent project information or project photos, including photos that do not depict the actual subject property or project; (2) post project photos or descriptions for properties you do not own or are not authorized to represent; (3) inflate, misrepresent, or obscure the scope, condition, or nature of any project; (4) use the Platform to solicit or obtain services for any purpose unrelated to legitimate home improvement or construction projects; (5) use Contractor contact information or bid information obtained through the Platform for any purpose other than evaluating and engaging a Contractor for the posted project; or (6) attempt to circumvent the Platform by soliciting a Contractor to perform work outside the Platform in order to avoid applicable fees; and (B) if you are a Contractor, you shall not: (1) submit inflated, fictitious, or otherwise misleading bids for any purpose; (2) submit bids on projects you are not licensed, qualified, or insured to perform; (3) misrepresent your credentials, licensure, insurance status, service area, or areas of expertise, whether in your profile or in any communication through the Platform; (4) use Homeowner contact information, project photos, property information, or other data obtained through the Platform for any purpose other than performing a project for which your bid was accepted; (5) sell, transfer, or otherwise disclose Homeowner data to any third party; (6) use the Platform to solicit Homeowners to engage your services outside the Platform in a manner intended to circumvent the Company's fee or commission structure; or (7) submit bids through any automated means or on behalf of any contractor other than yourself.

Content Standards. The following content standards apply to all User Contributions and all use of the Platform. User Contributions must comply with all applicable federal, state, local, and international laws and regulations. Without limiting the foregoing, User Contributions must not: (A) contain any material that is defamatory, obscene, indecent, abusive, offensive, harassing, violent, hateful, inflammatory, or otherwise objectionable; (B) promote sexually explicit or pornographic material, violence, or discrimination based on race, sex, religion, nationality, disability, sexual orientation, or age; (C) infringe any patent, trademark, trade secret, copyright, or other intellectual property rights of any person; (D) violate the legal rights of others, including rights of publicity and privacy, or contain any material that could give rise to any civil or criminal liability under applicable law; (E) be false, inaccurate, or misleading, including any false or misleading project descriptions, photos that do not depict the actual subject property or project, bid amounts that do not reflect a genuine and good-faith offer to perform the described work at the stated price, or false representations regarding credentials, licensure, insurance coverage, service area, or expertise; (F) promote any illegal activity, or advocate, promote, or assist any unlawful act; (G) cause annoyance, inconvenience, or needless anxiety, or be likely to upset, embarrass, alarm, or annoy any other person; (H) impersonate any person or misrepresent your identity, affiliation, licensure, insurance status, or credentials; (I) involve commercial activities unrelated to the Platform's intended purpose; or (J) give the impression that any User Contribution emanates from or is endorsed by the Company or any other person or entity, if that is not the case.

The Company has a zero-tolerance policy for User Contributions that violate these Content Standards. Violation of these Content Standards may result in immediate suspension or permanent termination of your access to the Platform, without notice and without liability to the Company.

The Platform enables Users to post, submit, publish, display, or transmit content or materials to other Users through the Platform, including project photos, project descriptions, bid submissions, profile information, license and insurance documentation, ratings, reviews, and in-Platform communications (collectively, "User Contributions"). All User Contributions must comply with the Content Standards set forth in Section 3.

Any User Contribution you post to the Platform will be considered non-confidential as against other Users of the Platform. By providing any User Contribution on the Platform, you grant the Company and its affiliates, service providers, licensees, successors, and assigns a non-exclusive, royalty-free, worldwide, sublicensable, and transferable license to use, reproduce, modify, perform, display, distribute, and otherwise disclose to other Users and third parties any such material as necessary to operate, provide, improve, and promote the Platform, including displaying Homeowner project photos and descriptions to Contractors for bidding purposes and displaying Contractor profile information, bids, ratings, and reviews to Homeowners and the general public. This license survives termination of your access to the Platform with respect to User Contributions made before termination.

You represent and warrant that: (A) you own or control all rights in and to your User Contributions and have the right to grant the license described above to the Company and all other parties described herein; (B) all of your User Contributions comply with these Terms and all applicable law, including any consents required from third parties (including any persons identifiable in any photos you upload); (C) you are solely and exclusively responsible for any User Contributions you submit, including their legality, reliability, accuracy, and appropriateness; and (D) if you upload any photo of a property, you have the legal right to do so.

The Company is not responsible or liable to any third party for the content or accuracy of any User Contributions posted by you or any other User of the Platform. The Company reserves the right, but assumes no obligation, to monitor, edit, remove, or refuse to post any User Contributions that the Company determines, in its sole and absolute discretion, violates these Terms, the Content Standards, or applicable law, without notice to you and without liability to you or any third party.

The Company may collect and compile data and information related to your use of the Platform in an aggregated and anonymized manner ("Aggregated Statistics") for purposes including statistical analysis, performance evaluation, and improvement of bid-matching and contractor-ranking features. As between the Company and you, all right, title, and interest in Aggregated Statistics belong solely to the Company, provided that such Aggregated Statistics do not identify you personally.

All Users acknowledge and agree that: (i) the Company operates solely as a technology platform and marketplace intermediary that facilitates connections between Homeowners and independent Contractors; (ii) the Company does not employ, hire, supervise, direct, control, or endorse any Contractor listed on the Platform; (iii) the Company is not a party to any agreement, arrangement, or engagement between any Homeowner and any Contractor, and has no obligations or liabilities arising from any such agreement; (iv) the Company does not guarantee the quality, timeliness, safety, legality, accuracy, or completion of any work performed by any Contractor; and (v) the Company's verification of Contractor credentials, if any, is limited in scope, point-in-time only, and does not constitute an endorsement, warranty, or guarantee of any Contractor's fitness, licensure, insurance status, or suitability for any particular project. If you are a Homeowner, you further acknowledge and agree that: (vi) you are solely responsible for evaluating, selecting, hiring, and supervising any Contractor you engage through the Platform; and (vii) any dispute arising from your engagement with a Contractor is solely between you and that Contractor, and the Company has no obligation to mediate, resolve, or participate in any such dispute. YOUR ENGAGEMENT WITH ANY OTHER USER OF THE PLATFORM IS ENTIRELY AT YOUR OWN RISK.

TO THE EXTENT THE COMPANY CONDUCTS ANY VERIFICATION OF A CONTRACTOR'S LICENSURE, INSURANCE, OR BACKGROUND INFORMATION, SUCH VERIFICATION IS PROVIDED AS A CONVENIENCE ONLY, IS LIMITED IN SCOPE, IS CONDUCTED ONLY AS OF THE DATE PERFORMED, RELIES ON THIRD-PARTY DATA SOURCES THAT MAY BE INCOMPLETE OR OUT OF DATE, AND DOES NOT CONSTITUTE A REPRESENTATION, WARRANTY, OR GUARANTEE OF ONGOING COMPLIANCE OR SUITABILITY. HOMEOWNERS REMAIN SOLELY RESPONSIBLE FOR INDEPENDENTLY VERIFYING ANY CONTRACTOR'S CURRENT LICENSURE, INSURANCE STATUS, AND QUALIFICATIONS BEFORE ENGAGEMENT.

Bids as Estimates Only. All bids submitted by Contractors through the Platform are non-binding estimates only. A bid submitted through the Platform does not constitute a binding offer, acceptance, or agreement of any kind, and no contract, commitment, or obligation of any nature is created between any Homeowner and any Contractor by virtue of a bid being submitted, displayed, or reviewed on the Platform. No binding agreement for the performance of any project or services is formed unless and until the applicable Homeowner and Contractor separately execute an independent written agreement governing the scope, price, timeline, and other terms of the project entirely outside of and independent from the Platform. The Company is not a party to any such independent agreement, has no obligation to facilitate or verify the execution of any such agreement, and makes no representation that any bid accurately reflects the final cost, timeline, or scope of any project. Bid amounts are subject to change at the sole discretion of the submitting Contractor prior to the execution of any independent agreement, and the Company bears no liability for any discrepancy between a bid amount displayed on the Platform and any final price agreed upon between a Homeowner and a Contractor.

No Guarantee of Pricing, Availability, or Completion. Nothing on the Platform — including any interface element, button label, bid display, confirmation message, notification, or other feature or functionality — constitutes a guarantee, warranty, or representation by the Company regarding: (i) the accuracy, completeness, or competitiveness of any bid or price estimate displayed on the Platform; (ii) the availability of any Contractor to perform any project at any time; (iii) the completion, quality, timeliness, or outcome of any project or services; or (iv) the enforceability or terms of any agreement reached between a Homeowner and a Contractor. The use of terms such as "Accept," "Confirm," "Book," or similar language in any Platform interface element reflects only a User's expression of interest or intent and does not create any binding obligation on the part of the Company or any other User, nor does it constitute any guarantee by the Company of any aspect of any transaction or project. Users should not interpret any feature of the Platform's interface as an endorsement, warranty, or guarantee of any kind by the Company.

Certain features of the Platform may be offered for free, while others may require payment of fees, commissions, subscriptions, or other charges. Any applicable fees will be disclosed before they are incurred. We may use third-party payment processors to process payments, and your use of those payment services may be subject to the payment processor's separate terms and privacy policy. Unless otherwise stated at the time of purchase, all fees are non-refundable to the fullest extent permitted by law. Contractor-specific fees, commissions, and payment obligations are addressed in the Biid.app Contractor Addendum.

The Company complies with its privacy policy, available at https://biid.app/privacy ("Privacy Policy"), in providing the Platform. The Privacy Policy is subject to change as described therein. By accessing, using, and providing information to or through the Platform, you acknowledge that you have reviewed and accepted our Privacy Policy, and you consent to all actions taken by us with respect to your information in compliance with the then-current version of our Privacy Policy. If you are a Homeowner, you acknowledge that your use of the Platform may involve sharing your project information, photos, and general location with Contractors listed on the Platform. If you are a Contractor, you acknowledge that your profile information, license details, insurance status, ratings, and reviews may be displayed to Homeowners and the public through the Platform.

Company Intellectual Property. The Platform and all related content, features, functionality, software, source code, object code, designs, layouts, text, graphics, photos, videos, audio, logos, icons, button designs, trademarks, service marks, trade dress, trade names, and other materials (collectively, the "Company IP") are owned by the Company, its licensors, or other providers of such materials and are protected by United States and international copyright, trademark, patent, trade secret, and other intellectual property and proprietary rights laws. Except as expressly authorized under these Terms, no portion of the Company IP may be copied, reproduced, republished, uploaded, posted, publicly displayed, encoded, translated, transmitted, or distributed in any manner, in whole or in part, without the prior written consent of the Company.

Limited License. Subject to your compliance with these Terms, the Company grants you a limited, non-exclusive, non-transferable, non-sublicensable, revocable license to access and use the Platform solely for the purposes set forth in these Terms. This license does not include any right to: (i) sell or resell access to the Platform; (ii) collect or use any product listings, descriptions, prices, or content for any purpose other than as expressly contemplated by these Terms; (iii) make any derivative use of the Platform or the Company IP; (iv) download or copy account information for the benefit of another commercial enterprise; or (v) use any data mining, robots, or similar data gathering and extraction tools. Any use of the Platform other than as expressly authorized under these Terms is strictly prohibited.

Trademarks. Biid, Biid.app, the Biid.app logo, and all related names, logos, product and service names, designs, and slogans are trademarks of the Company or its affiliates or licensors. You must not use such marks without the prior written permission of the Company. All other names, logos, product and service names, designs, and slogans on the Platform are the trademarks of their respective owners.

User Contributions License. Your User Contributions remain owned by you (or by the third parties from whom you obtained the necessary rights), subject to the license you grant to the Company in Section 4 (User Contributions).

Feedback. If you provide the Company with any suggestions, comments, ideas, improvements, or other feedback regarding the Platform (collectively, "Feedback"), you hereby assign all right, title, and interest in and to the Feedback to the Company, and the Company may use, disclose, reproduce, license, distribute, and otherwise commercialize the Feedback for any purpose, in any form, in any media now known or later developed, without notice, restriction, or compensation to you. You waive all moral rights in the Feedback. If for any reason such assignment is not effective, you grant the Company a perpetual, irrevocable, worldwide, royalty-free, fully paid-up, sublicensable, and transferable license to use the Feedback for any purpose without restriction.

Reservation of Rights. The Company reserves all rights not expressly granted under these Terms. No rights are granted to you by implication, estoppel, or otherwise.

The Company respects the intellectual property rights of others and expects Users to do the same. The Company will respond to notices of alleged copyright infringement that comply with the Digital Millennium Copyright Act ("DMCA"), 17 U.S.C. § 512.

Notification of Claimed Infringement. If you believe that any User Contribution or other material on the Platform infringes a copyright that you own or control, you may submit a notification of claimed infringement (a "DMCA Notice") to the Company's designated agent at the address below. To be effective, the DMCA Notice must be in writing and include substantially the following: (i) a physical or electronic signature of a person authorized to act on behalf of the owner of the exclusive right that is allegedly infringed; (ii) identification of the copyrighted work claimed to have been infringed; (iii) identification of the material that is claimed to be infringing or to be the subject of infringing activity, with information reasonably sufficient to permit the Company to locate the material; (iv) information reasonably sufficient to permit the Company to contact you, including your name, address, telephone number, and email address; (v) a statement that you have a good-faith belief that use of the material in the manner complained of is not authorized by the copyright owner, its agent, or the law; and (vi) a statement that the information in the DMCA Notice is accurate, and under penalty of perjury, that you are authorized to act on behalf of the owner of an exclusive right that is allegedly infringed. Failure to include all of the foregoing information may result in delay of the processing of the DMCA Notice.

Designated Agent. DMCA Notices should be sent to the Company's Designated Copyright Agent: Gabe Scott, Leads Group LLC, 6462 Hyde Grove Ave., Jacksonville, FL 32210, United States; Telephone: (904) 201-9298; Email: dmca@biid.app. The Company's Designated Copyright Agent is also listed in the U.S. Copyright Office DMCA Designated Agent Directory.

Counter-Notification. If you believe that material you posted to the Platform was removed or disabled by mistake or misidentification, you may submit a counter-notification (a "Counter-Notification") to the Designated Copyright Agent. To be effective, a Counter-Notification must be a written communication that includes substantially the following: (i) your physical or electronic signature; (ii) identification of the material that has been removed or to which access has been disabled and the location at which the material appeared before it was removed or disabled; (iii) a statement under penalty of perjury that you have a good-faith belief that the material was removed or disabled as a result of mistake or misidentification; and (iv) your name, address, and telephone number, and a statement that you consent to the jurisdiction of the federal district court for the judicial district in which your address is located, or, if your address is outside of the United States, for any judicial district in which the Company may be found, and that you will accept service of process from the person who provided the original DMCA Notice or an agent of such person.

Repeat Infringers. It is the Company's policy, in appropriate circumstances and at the Company's sole discretion, to disable or terminate the accounts of Users who are determined to be repeat infringers.

Misrepresentations. You acknowledge that under Section 512(f) of the DMCA, any person who knowingly materially misrepresents that material or activity is infringing, or that material or activity was removed or disabled by mistake or misidentification, may be subject to liability for damages. The Company reserves the right to seek damages from any party that submits a DMCA Notice or Counter-Notification in violation of the law.

Electronic Communications Generally. By creating an account or otherwise providing an electronic address to the Company, you consent to receive communications from us electronically, including by email, in-app notification, and (where applicable) SMS or other text messaging. You agree that all agreements, notices, disclosures, and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing.

Push Notifications. If you install the Biid.app mobile application and enable push notifications, the Company may send you push notifications related to your use of the Platform, including bid alerts, project updates, account activity, and (where you have separately consented) marketing communications. You can disable push notifications at any time through your device settings.

SMS and Text Messages. If you provide your mobile telephone number to the Company and consent to receive text messages from the Platform, the Company may send you text messages related to your use of the Platform, including bid alerts, project updates, and account-related notifications. Standard message and data rates may apply. Message frequency varies based on your activity. You may opt out of non-transactional text messages at any time by replying STOP to any message. For help, reply HELP. Consent to receive text messages is not a condition of any purchase or use of the Platform. The Company will not sell or rent your mobile telephone number to third parties for their own marketing purposes. The Company's text-messaging program is provided in compliance with the Telephone Consumer Protection Act ("TCPA") and applicable state laws. Any consent you provide to receive autodialed text messages is given separately and may be revoked at any time.

The Biid.app mobile application (the "App") is licensed, not sold, to you. Your license is limited to a non-exclusive, non-transferable, non-sublicensable, revocable license to use the App on a mobile device that you own or control, and as permitted by the usage rules set forth in these Terms and the rules of the applicable App Store (defined below). The Company and its licensors retain ownership of all intellectual property rights in and to the App. The provisions of this Section 11 apply only to your use of the App.

Apple App Store Provisions. The following provisions apply if you obtained the App from the Apple App Store: (i) these Terms are concluded between you and the Company only, and not with Apple Inc. ("Apple"). The Company, not Apple, is solely responsible for the App and its content. (ii) Your license to use the App is limited to a non-transferable license to use the App on any Apple-branded device that you own or control and as permitted by the Usage Rules in the Apple Media Services Terms and Conditions, except that the App may also be accessed and used by other accounts associated with you via Family Sharing or volume purchasing. (iii) Apple has no obligation whatsoever to furnish any maintenance and support services with respect to the App. (iv) In the event of any failure of the App to conform to any applicable warranty, you may notify Apple, and Apple will refund the purchase price for the App (if any) to you. To the maximum extent permitted by applicable law, Apple will have no other warranty obligation whatsoever with respect to the App, and any other claims, losses, liabilities, damages, costs, or expenses attributable to any failure to conform to any warranty will be the Company's sole responsibility. (v) The Company, not Apple, is responsible for addressing any User claims relating to the App or your possession and/or use of the App, including: (A) product liability claims; (B) any claim that the App fails to conform to any applicable legal or regulatory requirement; and (C) claims arising under consumer protection, privacy, or similar legislation. (vi) In the event of any third-party claim that the App or your possession and use of the App infringes that third party's intellectual property rights, the Company, not Apple, will be solely responsible for the investigation, defense, settlement, and discharge of any such intellectual property infringement claim, to the extent required by these Terms. (vii) You represent and warrant that (A) you are not located in a country that is subject to a U.S. Government embargo or that has been designated by the U.S. Government as a "terrorist supporting" country, and (B) you are not listed on any U.S. Government list of prohibited or restricted parties. (viii) You must comply with applicable third-party terms of agreement when using the App. (ix) Apple and Apple's subsidiaries are third-party beneficiaries of these Terms, and upon your acceptance of these Terms, Apple will have the right (and will be deemed to have accepted the right) to enforce these Terms against you as a third-party beneficiary thereof.

Google Play Provisions. The following provisions apply if you obtained the App from the Google Play store: (i) you acknowledge that these Terms are between you and the Company only, and not with Google LLC ("Google"). (ii) Your use of the App must comply with Google's then-current Google Play Terms of Service. (iii) Google is only a provider of the Google Play store from which you obtained the App. The Company, not Google, is solely responsible for the App and the services and content available therein. Google has no obligation or liability to you with respect to the App or these Terms. (iv) You acknowledge and agree that Google is a third-party beneficiary of these Terms as related to the App.

Other App Stores. If you obtained the App from any app store other than the Apple App Store or Google Play, the additional provisions imposed by such app store apply to your use of the App and are incorporated into these Terms by reference.

You understand that we cannot and do not guarantee or warrant that files available for downloading from the internet or the Platform will be free of viruses or other destructive code. You are responsible for implementing sufficient procedures and checkpoints to satisfy your particular requirements for anti-virus protection and accuracy of data input and output. TO THE FULLEST EXTENT PROVIDED BY LAW, WE WILL NOT BE LIABLE FOR ANY LOSS OR DAMAGE CAUSED BY A DISTRIBUTED DENIAL-OF-SERVICE ATTACK, VIRUSES, OR OTHER TECHNOLOGICALLY HARMFUL MATERIAL THAT MAY INFECT YOUR COMPUTER EQUIPMENT, COMPUTER PROGRAMS, DATA, OR OTHER PROPRIETARY MATERIAL DUE TO YOUR USE OF THE PLATFORM OR YOUR DOWNLOADING OF ANY MATERIAL POSTED ON IT OR ON ANY WEBSITE LINKED TO IT.

YOUR USE OF THE PLATFORM, ITS CONTENT, AND ANY SERVICES OR ITEMS OBTAINED THROUGH THE PLATFORM IS AT YOUR OWN RISK. THE PLATFORM, ITS CONTENT, AND ANY SERVICES OR ITEMS OBTAINED THROUGH THE PLATFORM ARE PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS, WITHOUT ANY WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED. WE MAKE NO WARRANTY OR REPRESENTATION WITH RESPECT TO THE COMPLETENESS, SECURITY, RELIABILITY, QUALITY, ACCURACY, OR AVAILABILITY OF THE PLATFORM. WITHOUT LIMITING THE FOREGOING, WE DO NOT REPRESENT OR WARRANT THAT THE PLATFORM, ITS CONTENT, OR ANY SERVICES OR ITEMS OBTAINED THROUGH THE PLATFORM WILL BE ACCURATE, RELIABLE, ERROR-FREE, OR UNINTERRUPTED, THAT DEFECTS WILL BE CORRECTED, THAT THE PLATFORM OR THE SERVER THAT MAKES IT AVAILABLE ARE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS, OR THAT THE PLATFORM OR ANY SERVICES OR ITEMS OBTAINED THROUGH THE PLATFORM WILL OTHERWISE MEET YOUR NEEDS OR EXPECTATIONS.

TO THE FULLEST EXTENT PROVIDED BY LAW, WE HEREBY DISCLAIM ALL WARRANTIES OF ANY KIND, WHETHER EXPRESS OR IMPLIED, STATUTORY, OR OTHERWISE, INCLUDING BUT NOT LIMITED TO ANY WARRANTIES OF MERCHANTABILITY, NON-INFRINGEMENT, AND FITNESS FOR A PARTICULAR PURPOSE. WITHOUT LIMITING THE FOREGOING, WE MAKE NO WARRANTY, EXPRESS OR IMPLIED, REGARDING THE QUALITY, LICENSURE, INSURANCE STATUS, WORKMANSHIP, RELIABILITY, OR SUITABILITY OF ANY CONTRACTOR ACCESSIBLE THROUGH THE PLATFORM. WE ARE A TECHNOLOGY PLATFORM ONLY AND ARE NOT A PARTY TO ANY AGREEMENT BETWEEN ANY HOMEOWNER AND ANY CONTRACTOR. EACH USER ASSUMES ALL RISK ARISING FROM ITS ENGAGEMENT WITH OTHER USERS OF THE PLATFORM.

THE FOREGOING DOES NOT AFFECT ANY WARRANTIES THAT CANNOT BE EXCLUDED OR LIMITED UNDER APPLICABLE LAW. SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OF CERTAIN WARRANTIES OR THE LIMITATION OR EXCLUSION OF LIABILITY FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES; ACCORDINGLY, SOME OF THE ABOVE LIMITATIONS MAY NOT APPLY TO YOU.

You agree to defend, indemnify, and hold harmless the Company, its affiliates, licensors, and service providers, and its and their respective officers, directors, employees, contractors, agents, licensors, suppliers, successors, and assigns from and against any claims, liabilities, damages, judgments, awards, losses, costs, expenses, or fees (including reasonable attorneys' fees) arising out of or relating to: (i) your violation of these Terms; (ii) your use of the Platform, including your User Contributions; (iii) any use of the Platform's content or services other than as expressly authorized in these Terms; (iv) any information you submit, post, or transmit through the Platform that infringes or misappropriates any third party's intellectual property rights or rights of privacy or publicity; (v) your negligence or willful misconduct; (vi) if you are a Homeowner, any dispute, injury, death, property damage, defective workmanship, breach of contract, or other loss of any kind resulting from your evaluation, selection, engagement, hiring, supervision, or interaction with any Contractor introduced through the Platform; (vii) if you are a Homeowner, your access to or presence at any property in connection with a project introduced through the Platform; (viii) if you are a Homeowner, your violation of any applicable law in connection with the engagement of any Contractor; (ix) if you are a Contractor, your performance of, or failure to perform, any project or services, whether or not such project originated through the Platform, including any claim of defective workmanship, project abandonment, or breach of any project agreement; (x) if you are a Contractor, any bodily injury, death, or property damage caused by you or your employees, subcontractors, or agents in connection with any project; (xi) if you are a Contractor, any violation of applicable law, including any failure to obtain or maintain required licenses, permits, bonds, or insurance; (xii) if you are a Contractor, any misrepresentation in your profile, bid submissions, or communications through the Platform; (xiii) if you are a Contractor, your use of any Homeowner contact information or project data for any purpose other than performing the applicable project; (xiv) if you are a Contractor, any employment, labor, or workers' compensation claim asserted by your employees, subcontractors, or agents; or (xv) if you are a Contractor, any attempt to solicit or engage a Homeowner outside of the Platform in a manner intended to circumvent our fee or commission structure.

The foregoing indemnification obligations do not extend to any loss to the extent caused by the Company's own gross negligence or willful misconduct. The Company reserves the right, at your expense, to assume the exclusive defense and control of any matter for which you are required to indemnify the Company, and you agree to cooperate, at your expense, with the Company's defense of those claims. You agree not to settle any matter without the prior written consent of the Company. The Company will use reasonable efforts to notify you of any such claim, action, or proceeding upon becoming aware of it.

TO THE FULLEST EXTENT PROVIDED BY LAW, IN NO EVENT WILL THE COMPANY, ITS AFFILIATES, OR THEIR LICENSORS, SERVICE PROVIDERS, EMPLOYEES, AGENTS, OFFICERS, OR DIRECTORS BE LIABLE FOR DAMAGES OF ANY KIND, UNDER ANY LEGAL THEORY, ARISING OUT OF OR IN CONNECTION WITH YOUR USE, OR INABILITY TO USE, THE PLATFORM, ANY WEBSITES LINKED TO IT, ANY CONTENT ON THE PLATFORM OR SUCH OTHER WEBSITES, INCLUDING ANY DIRECT, INDIRECT, SPECIAL, INCIDENTAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO, PERSONAL INJURY, PAIN AND SUFFERING, EMOTIONAL DISTRESS, LOSS OF REVENUE, LOSS OF PROFITS, LOSS OF BUSINESS OR ANTICIPATED SAVINGS, LOSS OF USE, LOSS OF GOODWILL, LOSS OF DATA, AND WHETHER CAUSED BY TORT (INCLUDING NEGLIGENCE), BREACH OF CONTRACT, OR OTHERWISE, EVEN IF FORESEEABLE.

WITHOUT LIMITING THE FOREGOING, WE WILL HAVE NO LIABILITY WHATSOEVER FOR: (a) ANY ACTS OR OMISSIONS OF ANY CONTRACTOR, INCLUDING ANY BODILY INJURY, DEATH, PROPERTY DAMAGE, DEFECTIVE WORKMANSHIP, FAILURE TO COMPLETE A PROJECT, OR OTHER LOSS ARISING FROM ANY CONTRACTOR'S PERFORMANCE OR NON-PERFORMANCE; (b) THE ACCURACY, COMPLETENESS, OR COMPETITIVENESS OF ANY BID SUBMITTED BY A CONTRACTOR THROUGH THE PLATFORM; (c) ANY DISPUTE, CLAIM, OR CONTROVERSY BETWEEN ANY HOMEOWNER AND ANY CONTRACTOR; (d) ANY LOSS ARISING FROM A HOMEOWNER'S SELECTION OR ENGAGEMENT OF A CONTRACTOR, REGARDLESS OF WHETHER WE VERIFIED SUCH CONTRACTOR'S CREDENTIALS; OR (e) ANY LOSS ARISING FROM A CONTRACTOR'S LACK OF LICENSURE, INADEQUATE INSURANCE, OR NON-COMPLIANCE WITH APPLICABLE LAW, EVEN IF WE CONDUCTED VERIFICATION PROCEDURES.

TO THE FULLEST EXTENT PROVIDED BY LAW, THE COLLECTIVE LIABILITY OF THE COMPANY AND ITS SUBSIDIARIES AND AFFILIATES, AND THEIR LICENSORS, SERVICE PROVIDERS, EMPLOYEES, AGENTS, OFFICERS, AND DIRECTORS, TO ANY PARTY (REGARDLESS OF THE FORM OF ACTION, WHETHER IN CONTRACT, TORT, OR OTHERWISE) SHALL NOT EXCEED THE GREATER OF $1,000 OR THE TOTAL FEES PAID BY YOU TO US IN THE TWELVE (12) MONTHS PRECEDING THE EVENT GIVING RISE TO THE CLAIM.

NOTHING IN THIS SECTION LIMITS OR EXCLUDES ANY LIABILITY THAT CANNOT LAWFULLY BE LIMITED OR EXCLUDED, INCLUDING LIABILITY FOR GROSS NEGLIGENCE, WILLFUL MISCONDUCT, FRAUD, OR PERSONAL INJURY OR DEATH CAUSED BY THE COMPANY'S OWN CONDUCT. SOME JURISDICTIONS DO NOT ALLOW THE LIMITATION OR EXCLUSION OF CERTAIN DAMAGES; ACCORDINGLY, SOME OF THE ABOVE LIMITATIONS MAY NOT APPLY TO YOU.

Termination by You. You may terminate these Terms at any time by ceasing all use of the Platform and, if you have an account, deleting your account through the in-Platform settings or by contacting us at leadership@biid.app. Termination of your account does not relieve you of any obligation to pay any fees or charges accrued or payable by you to the Company before termination.

Termination by the Company. The Company may suspend, restrict, or terminate your access to all or part of the Platform at any time, with or without cause, with or without notice, and without liability to you. Without limiting the foregoing, the Company may immediately suspend or terminate your access if: (i) you breach these Terms or the Biid.app Contractor Addendum; (ii) the Company reasonably suspects that you have engaged in fraud, deception, or other misconduct; (iii) the Company reasonably determines that your continued access poses a risk to the security, integrity, or availability of the Platform or the safety of other Users; (iv) you fail to pay any amount when due; (v) if you are a Contractor, your insurance lapses or your license is suspended, revoked, or cannot be verified; or (vi) the Company is required by law to do so.

Effect of Termination. Upon termination of your access for any reason: (i) all licenses granted to you under these Terms (other than as expressly provided herein) immediately terminate; (ii) you shall immediately cease all use of the Platform; (iii) any fees, commissions, or other amounts accrued or owed by you to the Company before termination remain due and payable; and (iv) the Company may delete or retain User Contributions and account data in accordance with the Privacy Policy and applicable law. The Company is not obligated to provide refunds for any fees paid prior to termination.

Survival. The following provisions survive termination of these Terms: Section 1 (Definitions), Section 4 (User Contributions, including the license grant), Section 5 (Marketplace Acknowledgment), Section 6 (Fees and Payment, with respect to amounts accrued before termination), Section 8 (Intellectual Property Rights; Trademarks; Feedback), Section 9 (Copyright Policy; DMCA Notice and Takedown), Section 12 (Disclaimer of Warranties), Section 13 (Indemnification), Section 14 (Limitation on Liability), this Section 15 (Termination, Suspension, and Survival), Section 16 (Dispute Resolution; Arbitration; Class Action Waiver), Section 18 (Governing Law and Venue), Section 19 (Miscellaneous), and any other provision that by its nature should survive termination.

PLEASE READ THIS SECTION CAREFULLY. IT AFFECTS YOUR RIGHTS AND WILL HAVE A SUBSTANTIAL IMPACT ON HOW DISPUTES BETWEEN YOU AND THE COMPANY ARE RESOLVED.

Agreement to Arbitrate. You and the Company agree that any dispute, claim, or controversy arising out of or relating to these Terms, the Platform, your use of the Platform, any communications between you and the Company, or any goods or services made available through the Platform (each, a "Dispute") will be resolved by binding individual arbitration administered by the American Arbitration Association ("AAA") in accordance with its Consumer Arbitration Rules then in effect (the "AAA Rules"), as modified by these Terms. If you are a Contractor, the AAA Commercial Arbitration Rules apply instead of the Consumer Arbitration Rules with respect to any Dispute arising out of or relating to your use of the Platform as a Contractor or the Biid.app Contractor Addendum. The Federal Arbitration Act ("FAA") governs the interpretation and enforcement of this arbitration provision.

Informal Resolution. Before initiating arbitration, the parties shall first attempt to resolve any Dispute informally for at least thirty (30) days. To begin informal dispute resolution, you must send a written notice describing the Dispute and your proposed resolution to: Leads Group LLC, Attn: Legal – Dispute Resolution, 6462 Hyde Grove Ave., Jacksonville, FL 32210, with a copy by email to legal@biid.app. The Company will send any informal-resolution notice to the email address associated with your account. The parties shall negotiate in good faith during the thirty (30)-day period to resolve the Dispute. If the Dispute is not resolved within thirty (30) days after receipt of the notice, either party may commence arbitration. Compliance with this informal-resolution requirement is a condition precedent to commencing arbitration, and any applicable statute of limitations and any AAA filing-fee deadlines will be tolled during the informal-resolution period.

Arbitration Procedure. The arbitration will be conducted by a single arbitrator selected in accordance with the AAA Rules. The arbitrator must have substantial experience in consumer-protection or commercial-contract disputes (as applicable) and must be a member of the bar of the State of Florida or a retired federal or state judge. The arbitration will be conducted in English. For Disputes in which the amount in controversy is $25,000 or less, the arbitration will be conducted by telephone, video conference, or written submission, at your election. For Disputes in which the amount in controversy exceeds $25,000, the arbitration will be conducted in the county in Florida confirmed for venue under Section 18, unless the parties agree otherwise. The arbitrator will have authority to grant any relief that would be available in court under applicable law, except that the arbitrator may not award relief that would not be available to an individual party in such individual's individual capacity. Judgment on the award may be entered in any court having jurisdiction.

Class Action Waiver. YOU AND THE COMPANY EACH AGREE THAT ANY DISPUTE RESOLUTION PROCEEDING WILL BE CONDUCTED ONLY ON AN INDIVIDUAL BASIS AND NOT IN A CLASS, CONSOLIDATED, COLLECTIVE, OR REPRESENTATIVE ACTION. THE ARBITRATOR MAY NOT CONSOLIDATE MORE THAN ONE PERSON'S CLAIMS AND MAY NOT OTHERWISE PRESIDE OVER ANY FORM OF A REPRESENTATIVE OR CLASS PROCEEDING. YOU AGREE THAT, BY ENTERING INTO THESE TERMS, YOU AND THE COMPANY ARE EACH WAIVING THE RIGHT TO A TRIAL BY JURY OR TO PARTICIPATE IN A CLASS ACTION, CLASS ARBITRATION, OR OTHER REPRESENTATIVE PROCEEDING. If a court or arbitrator determines that this Class Action Waiver is unenforceable as to any claim, then that claim (and only that claim) shall be severed from the arbitration and may be brought in court, while all other claims shall remain subject to arbitration.

Mass Arbitration Coordination. If twenty-five (25) or more substantially similar claims are submitted against the Company in arbitration by or with the assistance of the same law firm, group of law firms, or coordinated organizations within a reasonable period (the "Mass Filing"), the parties agree that the AAA shall stay all such filings and the parties shall cooperate to identify a reasonable, fair, and efficient procedure for resolving the Mass Filing, which may include (i) staged or batched arbitration of representative bellwether cases, (ii) consolidated discovery, or (iii) other procedural mechanisms agreed by the parties or ordered by the AAA in accordance with its Mass Arbitration Supplementary Rules then in effect. Any applicable statute of limitations will be tolled with respect to all claims in the Mass Filing during the stay. This provision does not limit either party's right to seek individual relief and is intended to facilitate orderly resolution.

Opt Out. You may opt out of this arbitration agreement and class-action waiver. To opt out, you must send written notice of your decision to opt out to legal@biid.app, with the subject line "Arbitration Opt-Out," within thirty (30) days after the date you first accepted these Terms (or, if you accepted these Terms before this Section 16 was added, within thirty (30) days after the date this Section 16 became effective). Your notice must include your full name, the email address associated with your account, and a clear statement that you wish to opt out of arbitration. If you opt out, this Section 16 will not apply to you, and any Dispute will be resolved exclusively in the courts identified in Section 18. Opting out of arbitration will not affect any other provisions of these Terms.

Exceptions. Notwithstanding anything in this Section 16 to the contrary: (i) either party may bring an individual action in small-claims court for any Dispute that qualifies, so long as the action remains in small-claims court and is not removed or appealed to a court of general jurisdiction; (ii) either party may seek emergency injunctive or other equitable relief from a court of competent jurisdiction to prevent actual or threatened infringement, misappropriation, or violation of intellectual property rights pending resolution by arbitration; and (iii) nothing in this Section 16 prevents either party from raising any issue before, or seeking relief from, any federal, state, or local government agency that, as a matter of law, has authority to adjudicate such matters notwithstanding the parties' agreement to arbitrate.

Severability of This Section. If any portion of this Section 16 (other than the Class Action Waiver) is found to be unenforceable, the unenforceable portion will be severed and the remainder will be enforced. If the Class Action Waiver is found to be unenforceable with respect to any claim for public injunctive relief, that claim (and only that claim) shall be severed and may be heard by a court of competent jurisdiction, while all other claims will be subject to arbitration.

Survival. This Section 16 survives termination of these Terms and your relationship with the Company.

We may revise and update these Terms from time to time in our sole discretion. All changes are effective immediately when we post them and apply to all access to and use of the Platform thereafter. We will notify you of material modifications through notifications or posts on https://biid.app and by direct email communication to the address associated with your account. Your continued use of the Platform following the posting of revised Terms means that you accept and agree to the changes.

These Terms and any Dispute arising out of or related to these Terms, the Platform, or any services offered through the Platform will be governed by and construed in accordance with the laws of the State of Florida, without giving effect to any conflict-of-law rule or principle. Subject to Section 16 (Dispute Resolution; Arbitration; Class Action Waiver), any legal suit, action, or proceeding arising out of or related to these Terms or the Platform shall be instituted exclusively in the state or federal courts located in Duval County, Florida, and you consent to the personal jurisdiction and venue of such courts.

Waiver and Severability. No waiver by us of any term or condition set out in these Terms shall be deemed a further or continuing waiver of such term or condition or a waiver of any other term or condition, and any failure of ours to assert a right or provision under these Terms shall not constitute a waiver of such right or provision. If any provision of these Terms is held by a court or arbitrator of competent jurisdiction to be invalid, illegal, or unenforceable for any reason, such provision shall be eliminated or limited to the minimum extent such that the remaining provisions of these Terms will continue in full force and effect.

No Agency. Nothing in these Terms creates any agency, partnership, joint venture, employment, or franchisee relationship between you and us, or between us and any Contractor. We do not act as an agent for you or any Contractor for any purpose, and no party has any authority to bind any other party in any manner.

No Third-Party Beneficiaries. These Terms are for the sole benefit of the parties hereto and their respective permitted successors and assigns. Nothing in these Terms, express or implied, is intended to or shall confer upon any other person or entity any legal or equitable right, benefit, or remedy of any nature whatsoever, except that Apple Inc. and Google LLC are third-party beneficiaries of Section 11 (Mobile Application Terms) as expressly stated therein.

Force Majeure. The Company will not be liable for any failure or delay in performance under these Terms to the extent caused by acts of God, natural disasters, pandemics, terrorism, riots, war, government action, labor disputes, internet or telecommunications failures, third-party service-provider failures, or other events beyond the Company's reasonable control.

Assignment. These Terms are personal to you and may not be assigned or transferred for any reason whatsoever without our prior written consent. We expressly reserve the right to assign these Terms and to delegate any of our obligations hereunder.

Entire Agreement. These Terms, together with our Privacy Policy and the Biid.app Contractor Addendum (where applicable), constitute the sole and entire agreement between you and Leads Group LLC regarding the Platform and supersede all prior and contemporaneous understandings, agreements, representations, and warranties, both written and oral, regarding the Platform.

Notices and Communications. The Platform is operated by Leads Group LLC. All feedback, comments, requests for technical support, and other communications relating to the Platform should be directed to us at leadership@biid.app or by certified or registered mail, return receipt requested and postage prepaid, to our corporate headquarters. You hereby consent to receiving electronic communications from us in accordance with Section 10. You agree that any notices, agreements, disclosures, or other communications that we send to you electronically will satisfy any legal communication requirements, including that such communications be in writing.

If you access or use the Platform as a Contractor, your use is also governed by the Biid.app Contractor Addendum, which is incorporated into these Terms by reference. If there is any conflict between these Terms and the Contractor Addendum with respect to your use of the Platform as a Contractor, the Contractor Addendum will control.